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For villa managers

One inbox for every guest request

Requests from all your properties land in one list. You see who each one is with, what’s still open and what needs you now.

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The Requests inbox: requests that need attention at the top, today’s below, and a declined airport transfer open on the right.

Built for the way requests really go

Providers decline, guests change plans, and someone has to follow up. Mosaqo keeps track of all of it.

Problems come to you

A provider declined, nobody replied, an issue was reported or a changed job isn’t reconfirmed yet. The request moves to Needs attention, so you fix it before the guest notices.

The Needs attention tab: four requests, each with what went wrong, and a declined airport transfer open with Assign someone else.

Changes get reconfirmed

Move the time or change the guests, duration or extras, and you see the new price first. The provider is asked to confirm again, and the request stays flagged until they do.

A private chef dinner after a change: the chef’s job is marked changed and awaiting reconfirmation, with Record reply and Remind provider.

Bring your whole team

Invite teammates by email and give each the access their job needs. Managers set up properties, services and providers; operators handle requests and guests day to day. Teammates are free.

Settings, Team: inviting a team member by email and choosing their role, Manager or Operator.

Every step on record

Who assigned it, who accepted, what changed and when. Anyone on the team can pick up a request and see its whole story.

A request’s activity, newest first: booking details changed, accepted by the chef, assigned, created.

One chat per request

The guest, your team and the provider talk in one thread, right next to the booking. A second thread stays between your team and the guest.

The Requests inbox with an in-villa massage open, behind the Messages dialog.

And the rest you’ll need

Search and filters

Search each list of requests, and filter it by property and status.

Answers by phone or chat

A driver answered by phone or in a chat? Add it to the request, and it stays up to date.

Guest access

Invite guests for their stay, and end their access whenever you need to.

Your data

Export your requests and bookings, and erase a guest’s data when they ask.

FAQ

Questions from property teams

Something else? See the full FAQ or talk to us.

As many as you need. Mosaqo is priced per property, so adding a teammate never changes your bill.

Turn every request into a confirmed booking

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