Frequently asked questions
Answers about pricing, your team, guests and providers. Can’t find yours? Talk to us.
General
Yes. Your team and providers can keep chatting the way they do now. When someone says yes in a chat or on the phone, add it to the request in Mosaqo, and the guest sees it’s confirmed.
By email, with the job details and a link. They open it on their phone and accept or say no. They can also answer you in a chat or by phone, and your team adds the answer in Mosaqo. No app to download.
No. The trial runs for 30 days on your whole organization. Add a card only if you decide to stay.
A published property, one a guest can reach. Properties you’re still setting up as drafts are free.
No. You pay per property, however many people work on them. Providers use Mosaqo for free.
No. You send each guest a private invite for their stay, and they request from their phone’s browser.
No. Mosaqo shows prices and coordinates the service. You keep charging guests the way you do today.
Pricing
PricingNo. Each price covers only the properties in its band: properties 1 to 10 are $15 each, 11 to 30 are $12 each, and every one after that is $9. Adding property 11 costs $12, and properties 1 to 10 stay at $15.
Every property from 31 on is $9 a month. For a large portfolio, talk to us and we’ll help you set it up.
Property teams
For villa managersAs many as you need. Mosaqo is priced per property, so adding a teammate never changes your bill.
Owners handle billing and the team. Managers set up properties, services and providers. Operators handle requests and guest access day to day. In-house providers only see the jobs assigned to them.
The request moves to Needs attention with their reason, so someone on your team can assign another provider right away.
No. If a provider answers by phone or in person, record their answer on the request and it stays up to date for everyone.
Yes, before the service starts: the time, number of guests, duration and extras. You see the new price first, and the provider confirms the change again.
Each request has two threads. Guest & providers is for the guest, your team and the assigned providers. Guest only is for your team and the guest; providers can’t see it.
No. Providers see “Guest”, never the guest’s name, email or phone number.
Yes. Download your requests and bookings from Settings, and erase a guest’s data when they ask.
Guests
For guestsNo. The catalog opens in the phone’s browser, from a link you send or the QR code in the property.
No. They confirm their email with a one-time code we send them. On a new phone, they get a fresh code the same way.
Guests you invite can request for their whole stay. A guest who scans the QR code in the property can confirm their email and request for a short time too.
Anyone with the link or QR code can browse your services and prices. Requests, guest names and bookings are never shown there.
No. The guest sees it’s waiting until your team has confirmed it with a provider.
Guests can cancel a request from its page until a provider has been assigned. After that, or to change a request, they message your team, who can update the time, guests, duration or extras.
Yes. A service with no price shows as Included, like a welcome breakfast or late checkout.
Providers
For providersNo. You pay per property, and providers use Mosaqo for free, however many jobs they do.
No. Mosaqo works in the browser, on a phone or a computer.
You add them with their email and they get an invitation. Your own staff can do jobs too: they see them in the same My jobs list.
Your team can still assign them and record their answer when they reply by phone or in person, so the request stays up to date.
The provider sees the job marked as changed and is asked to confirm it again. Until they do, the request is flagged for your team.
Yes. The request moves to Needs attention for your team, so someone can assign another provider right away.
The provider reports a problem from the job, and your team sees it flagged on the request.
The job, the time, the property’s address and arrival notes. The guest shows as “Guest”, never with their name, email or phone number.
About Mosaqo
About usGuests kept asking for extra services and property teams wanted to help, but the work lived in chat threads, calls and memory. Requests got lost and nobody was sure who was on them. Mosaqo gives that work one place.
Teams that run vacation rentals, private homes or boutique properties and arrange services for their guests, like a private chef, a driver, a boat day or a massage. From one property to large portfolios.
No. It doesn’t handle reservations, channels or payments. It works next to the tools you already use and takes care of the guest services around a stay.
Requests getting lost between messages, calls and shifts, nobody sure who is handling what, providers who need chasing, and guests left wondering. Mosaqo puts every request, its owner and its answer in one place.
No. The point is to do more with the team you have: requests arrive in one list, providers answer in Mosaqo, and anything that needs you is flagged.
Try it free for 30 days with one property. If your guests ask for services and your team arranges them with outside providers, it will likely help. Or talk to us and we’ll tell you honestly.